Romeo Free Standing | Bio Fireplaces

Delivery Policy

Please refrain from contacting us in regards to your delivery, you will either be contacted by ourselves or by courier.

 Smaller / lighter items are being dispatched by courier within the usual 48HR time frame. Look our for the 48hr Despatch badge!

The courier will contact the customer directly to confirm when they expect to deliver.

For larger / heavier items, we deliver with our own fleet of vans, aiming to get your order to you within 3 weeks of purchase.

For gazebo installations the current lead time is 4 to 5 weeks.

We will contact you to confirm when we expect to deliver.

If you have specific delivery requirements or deadlines please call the office and we will try our best to accommodate them.

Our Van Deliveries

Please bear in mind, our products are of the highest quality, with the majority being imported from overseas and many items delivered fully assembled, therefore sometimes it takes us a little longer than mainstream retailers to deliver the quality product you deserve and expect.

Due to the large variation in the costs we incur for delivering to certain Post Codes across the British Isles we identify the following post codes as Exclusion Zones to the Free Delivery Option currently advertised.

The majority of our deliveries are made between 07:00hrs – 18:00hrs Monday to Friday (excluding Bank Holidays).

If you cannot accept the first available slot, then you'll be offered two alternatives on later dates.

Before placing your order, please check dimensions of internal and external access points including doors, corridors, stairs, etc particularly if you are ordering larger items of furniture.

Please ensure there is someone at the property to receive and sign for the goods. Ensure all access points are clear of obstacles. Self-assembly items will remain in their boxes.

Delivery access is down to your discretion and if you request us to go above and beyond we accept no blame if damage to property is done in due course. And therefore you undertake delivery of the furniture at your own risk.

Some deliveries are by third party couriers that use pallets. If the pallets are left, it is your responsibility to dispose of it.

Many third party couriers also only deliver to your door meaning it is your responsibility to place the item in its desired location.

Read more on our delivery page. 

Returns Policy

You do not need to inform us if you are returning an item. Customers have up to 14 days after they have received the item, to return it back to us.

You may download the returns form, to give us details of the return.

The cost of returning the items will be met by you.

You must then ensure that the item is received by us within 14 calendar days, starting on the day after you notified us of your intention to return.

Once we have received the item/s we will issue a refund.

All refunds will be processed within 14 days from when we received the item/s back.

The address for returns is detailed on the returns form and can also be found on our Showroom Page at the bottom.

Return the item in the same condition you received it in.

It is not possible to return or refund bespoke orders.

You can now Click and Collect your order!

Don't forget you can always click and collect from our Warwickshire Showroom!
All you have to do is simply click the option to pick up at store whilst in our checkout.
You can then choose your desired collection time and date - it's as easy as that.

Things to note before placing a click and collect order

Please note: You will be required to show Photo ID and Proof of Payment when you collect your order.
Showroom Pick Up is not allowed on Financed Orders.
It is also permitted for customers to wear a face mask whilst in our showroom, whether you are simply picking your order up or casually browsing..
Customers should head upstairs towards our sales office on their arrival to check in. However, for the safety of our staff please do not enter the office space unless advised to do so.