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Legal Policies

Legal policy

Making A Purchase
We accept credit and debit card payment. We only accept orders from the UK.

We accept the following cards Visa, Visa Debit, Visa Electron, Mastercard, Solo, Paypal and American Express. Full payment will be charged to you card straightaway. Any orders that cannot be fulfilled will receive a full refund. You may send your credit card information via phone, fax, mail or over the Internet.

Shipping And Handling
Free delivery for purchases over £300 within a 20 mile radius of Wootton Wawen.

Small items under £750 will incure a delivery charge of £15, unless otherwise stated.

Free delivery for purchases over £750 to mainland UK.

There are certain products in our catalog which do not permit free delivery - these are the very heavy items, such as the Bora Bora barbeques. These products have a seperate delivery option when ordering.

Delivery Schedule
We will normally send your order to you in 14 business days if the goods are in stock . If we cannot fulfil your order from stock, we will contact you & discuss the estimated delivery time.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK 15% VAT is added.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
The Garden Furniture Centre Ltd gurantees their products sold to the original purchaser against defects in workmanship and materials for twelve months from day of purchase.

This gurantee exludes damage resulting from accident, alteration, misuse, abuse or normal weathering.

Any problems will be dealt with quickly by personal inspection when reported, either by repair or in exteme circumstances will be fully replaced.

Reaching Us
If you need to reach us, please email us on gfcltd@aol.com, alternatively, you can call on 01564 793652 or fax us on 01564 797353 or write to us at Yew Tree Farm Craft Centre Wootten Wawen Henley-in-Arden West Midlands B95 6BY United Kingdom

Returns Policy
There is a 7 day money back guarantee on all products that you find unsuitable for the purpose they are designed for.

If the products are found to be faulty we will offer a full refund equal to the value of the returned product. We do ask that the product(s) are made available for collection in the same condition as they were when received by you, there will be a collection charge for non faulty products, however they can be returned by the customer at their cost.

Sale item products that are found unsuitable will only be issued with store credit notes, this excludes faulty goods where full refunds will still be offered.

Non-Faulty Goods
Non-faulty goods must be returned within 14 days after receiving the product. In the first instance please contact us by email to gfcltd@aol.com phone within 24 hours. Our Returns Department will then contact you with the relevant procedure. Provided the goods are received in brand new, never been used condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods less delivery and collection costs (calculated at 15% of the purchase price). You will receive your refund within 30 days although usually much sooner.

If you need to discuss a particular purchase then please email (gfcltd@aol.com) or telephone (0156479 3652) the enquiry.

We do not accept returns for non faulty goods if:

• The furniture was personalised to your requirements

Privacy policy

This privacy policy sets out how The Garden Furniture Centre uses and protects any information that you give The Garden Furniture Centre when you use this web site.
The Garden Furniture Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site, then you can be assured that it will only be used in accordance with this privacy statement.
The Garden Furniture Centre may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
name and job title
contact information including email address
demographic information such as post code, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the web site according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.

Links to other web sites
Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the web site, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at gfcltd@aol.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email us at gfcltd@aol.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.